Frequently Asked Questions

We have provided answers to various frequently asked questions which will be updated on a regular basis.

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If you a parent or carer wanting to find out about using our services  please visit the family section for advice.
If you are a member of the judiciary and wish to become a subscriber and set up referrals please see the referring pages

Need to advertise your services to NACCC's 390 child contact centres around the country?

You will need to complete the mailing charges and request form

For further details including conditions, please read these before putting in a request.

Who runs child contact centres?

Child contact centres throughout the country vary but all are run by fully trained volunteers and staff conforming to the National Standards set out in the NACCC Guidance Manual. They are trained to stay impartial, and will not take sides in any conflict. Our staff are trustworthy, working to our strict confidentiality policy and have all completed an enhanced Criminal Records Bureau (CRB) check.

I am a member of NACCC. How do I sign up to the members area of the website?

In order to register for the Members' area, click on the Sign Up button on the Home Page and insert your membership number

Child Contact Centres: You will find your membership number on your membership certificate (example 131/7)
Candidates: You will find your membership number on the correspondence from the NACCC office (example 720/3)
Affiliates: Your account number can be found on any invoices sent from the NACCC office. (example BHP001)
If you do not know the membership number or are having difficulty signing up please contact the NACCC office on 0845 4500 280 for help

How are the visits to child contact centres arranged?

More often than not visits are arranged by a referral system. These referrals can be made by:

  • Social workers
  • Solicitors
  • CAFCASS (Court and Family Court Advisory and Support Service) Officer
  • Family Mediators
  • Court Order
How often you come to the centre depends on your availability and that of the child contact centre.

Prevists -You are asked to visit the child contact centre/service before your first scheduled visit. This will help you and your child to ask questions, get to know the centre and the staff and make your first visit easier.


Trying to find a centre in the London area?

If you are searching for a contact centre in the London area you need to select London from the 'county or area'  drop down box and all the child contact centres in the Greater London area will be displayed.

How do I volunteer at one of your child contact centres?

If you are considering volunteering at one of our centres please contact us and we can put you in touch with a centre nearest to you in the country.

 

I want to make a media enquiry - who do I contact?

If you go to the media centre you will find details for journalists and media enquires. 

Where do I find information about research you are undertaking?

Please find all Research Resources and References in our Media Centre.

            

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